FAQs

  • For Pensioners

    1. I am not good with technology. Can I still use Red Flagg™?
    Yes. You do not need to be tech-savvy to use Red Flagg™. If you receive a suspicious text, call, or email, just call us on 1800 930 329 and we will help.

    2. Can I just call you instead of forwarding texts or emails?
    Yes. If you are unsure about anything, you can call our Cyber Safety Line and one of our Australian-based team members will assist you.

    3. I got a text from my bank saying my account is locked. What should I do?
    Do not click on the link or reply. Call your bank directly using the number on their website or your bank card. If you are unsure, send the text to us or call Red Flagg™ first.

    4. What if I already clicked a link?
    If you clicked a suspicious link, do not enter any personal details. If you did, call your bank immediately and then call Red Flagg™ on 1800 930 329 so we can guide you on what to do next.

    5. Can I sign up my parents for Red Flagg™?
    Yes. You can sign up on their behalf and list your contact details so we can also notify you of any concerns. If they prefer, they can call our Cyber Safety Line directly whenever they need help.

    6. What kinds of scams do you check?
    We check for:

    • Scam texts pretending to be from your bank, MyGov, Centrelink, or Telstra

    • Emails asking you to update your password or verify your account

    • Phone calls claiming to be from the government or a company you trust

    7. How much does Red Flagg™ cost for pensioners?
    We offer a low-cost subscription designed specifically for seniors. You can pay monthly or annually.

    8. Will I have to install anything on my phone or computer?
    No. Red Flagg™ works by checking messages, calls, and emails for you. If you ever need help, just call us.

    9. Can I call for help if I think I have been scammed?
    Yes. If you think you have been scammed, call us immediately at 1800 930 329. We will guide you through what to do next.

    10. Do you keep my data?
    No. We do not store any of your messages, calls, or personal data. Our job is to check and verify threats, not collect your information.

    For Small Businesses & Not-for-Profits

    1. How can Red Flagg™ help my business?
    We check suspicious emails, texts, and calls to stop scams before they cost your business money. We also train your team to spot cyber threats before they fall for them.

    2. What is Business Email Compromise, and should I be worried?
    Business Email Compromise (BEC) is when hackers pretend to be your supplier, CEO, or accounts team to trick you into sending money to the wrong account. It is the biggest scam targeting small businesses.

    3. Do I get a dedicated Cyber Analyst?
    Yes. All small business and not-for-profit accounts get a dedicated Cyber Analyst who gets to know your business, your risks, and your industry.

    4. Can Red Flagg™ train my staff to spot scams?
    Yes. We offer phishing awareness training to help your staff identify scam emails and fake messages before they cause damage.

    5. Does Red Flagg™ run phishing simulations for businesses?
    Yes. We offer a phishing testing service where we send realistic fake scam emails to your team to see if they can spot the difference. This helps identify weaknesses before real scammers do.

    6. We get a lot of invoices. How can I be sure they are safe?
    If you ever receive an invoice and are unsure if it is real, send it to us before you pay. We will check if it has been tampered with or if it is a scam.

    7. What happens if one of my employees clicks on a scam link?
    Call us immediately. We can guide you through the next steps to protect your data and prevent further damage.

    8. Can Red Flagg™ protect our not-for-profit's donor information?
    Yes. We help not-for-profits secure donor funds and sensitive data from cyber threats and scams.

    9. What if I need urgent cyber support outside business hours?
    Our Cyber Safety Line is available for urgent cases to provide guidance when you need it most.

    10. Do you keep our business data?
    No. We do not store or track your emails, invoices, or any confidential business information. We only verify threats in real time and provide guidance on what to do next.

  • For Small Businesses & Not-for-Profits

    1. How can Red Flagg™ help my business?
    We check suspicious emails, texts, and calls to stop scams before they cost your business money. We also train your team to spot cyber threats before they fall for them.

    2. What is Business Email Compromise, and should I be worried?
    Business Email Compromise (BEC) is when hackers pretend to be your supplier, CEO, or accounts team to trick you into sending money to the wrong account. It is the biggest scam targeting small businesses.

    3. Do I get a dedicated Cyber Analyst?
    Yes. All small business and not-for-profit accounts get a dedicated Cyber Analyst who gets to know your business, your risks, and your industry.

    4. Can Red Flagg™ train my staff to spot scams?
    Yes. We offer phishing awareness training to help your staff identify scam emails and fake messages before they cause damage.

    5. Does Red Flagg™ run phishing simulations for businesses?
    Yes. We offer a phishing testing service where we send realistic fake scam emails to your team to see if they can spot the difference. This helps identify weaknesses before real scammers do.

    6. We get a lot of invoices. How can I be sure they are safe?
    If you ever receive an invoice and are unsure if it is real, send it to us before you pay. We will check if it has been tampered with or if it is a scam.

    7. What happens if one of my employees clicks on a scam link?
    Call us immediately. We can guide you through the next steps to protect your data and prevent further damage.

    8. Can Red Flagg™ protect our not-for-profit's donor information?
    Yes. We help not-for-profits secure donor funds and sensitive data from cyber threats and scams.

    9. What if I need urgent cyber support outside business hours?
    Our Cyber Safety Line is available for urgent cases to provide guidance when you need it most.

    10. Do you keep our business data?
    No. We do not store or track your emails, invoices, or any confidential business information. We only verify threats in real time and provide guidance on what to do next.

  • 1. How do I update my account information?
    Log in to your RED FLAGG™ account and go to the Account Settings section to update your details, including contact information and payment methods.

    2. What payment methods do you accept?
    We accept major credit cards and secure online payment options via Chargebee for managing your subscription.

    3. How can I cancel my subscription?
    To cancel your subscription, log into your account, go to the Subscription section, and follow the cancellation steps. If you need help, contact our support team.

    4. Is there a refund policy?
    RED FLAGG™ does not typically offer refunds, but if there’s an issue with your service, please reach out to us to discuss options.

  • 1. How does RED FLAGG™ protect my data?
    We take privacy seriously and follow strict protocols under the Privacy Act 1988 and Australian Privacy Principles. Your data is securely encrypted, stored, and used only for the services you request. We don’t share your information with third parties for marketing.

    2. Will my information be used for marketing?
    No, RED FLAGG™ does not use your personal information for marketing purposes. Your data is only used for our cybersecurity services.

    3. Is my data safe with RED FLAGG™?
    Yes, we use top-notch security measures including encryption, access controls, and regular checks to ensure your data is well-protected.