Privacy Policy

Effective Date: 9 November 2024

RED FLAGG™ Pty Ltd (“we,” “us,” “our,” or “RED FLAGG™”) is dedicated to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our services.

1. Overview

1.1 Purpose: This Privacy Policy outlines our practices for handling personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

1.2 Scope: This policy applies to all personal information collected through our website, customer service channels, and any other interaction you may have with RED FLAGG™.

1.3 Lawful Basis for Collection: We collect and process personal information only when it is necessary for our business purposes, where we have your consent, or as required by law.

2. Information We Collect

2.1 Personal Information: We may collect the following types of personal information:

  • Identification and Contact Details: Your name, email address, and postal address.

  • Service Information: Information about how you use our services, such as account details, enquiries, and any support interactions.

  • Billing Information: Payment details (e.g., credit card information, billing address) for processing transactions.

2.2 Non-Personal Information: RED FLAGG™ may collect non-personal information, such as aggregated data on service usage and analytics, which does not identify individual users.

2.3 Sensitive Information: RED FLAGG™ does not intentionally collect sensitive information (e.g., health or biometric data) unless required by law or regulation.

2.4 Anonymity and Pseudonymity: Where it is practical and lawful, RED FLAGG™ provides you with the option to interact with us anonymously or under a pseudonym.

3. How We Collect Information

3.1 Direct Collection: We collect information directly from you when you:

  • Register for an account or use our services.

  • Submit an enquiry or support request.

  • Participate in surveys or provide feedback.

  • Make a payment or complete a transaction with RED FLAGG™.

3.2 Automatic Collection: We automatically collect certain information through cookies and similar technologies when you visit our website, such as IP address, device type, browser type, and usage patterns.

3.3 Third-Party Sources: We may also collect information about you from third-party sources, such as payment processors or public databases, where relevant to providing our services.

3.4 Data Minimisation: RED FLAGG™ only collects personal information that is reasonably necessary for the purposes outlined in this policy, and we take steps to limit data collection to the minimum required for our services.

4. How We Use Your Information

4.1 Providing Our Services: We use your personal information to:

  • Facilitate and manage your access to our services.

  • Process transactions and keep you informed of important updates.

  • Respond to enquiries, provide support, and resolve any issues.

4.2 Improvement and Analytics: We analyse aggregated, non-identifiable data to improve our services, develop new features, and optimise user experience.

4.3 Legal and Compliance Obligations: We may use your information to comply with applicable laws, regulations, or legal requirements, including Australian cybersecurity reporting requirements.

4.4 Marketing: RED FLAGG™ does not use your personal information for marketing purposes. We respect your privacy and will never sell or share your data for promotional reasons.

5. Disclosure of Information

5.1 Service Providers: We may share personal information with trusted third-party service providers to support our operations, such as payment processors, IT providers, and support platforms. These providers are contractually obligated to protect your information.

5.2 Legal and Regulatory Obligations: We may disclose personal information when required by law, including for compliance with data breach notifications, court orders, or government requests.

5.3 Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the relevant third party, provided they adhere to similar privacy standards.

5.4 Cross-Border Data Transfers: RED FLAGG™ is based in Australia and stores data locally. If we transfer personal information to service providers or partners in other countries, we will ensure appropriate safeguards in compliance with the Privacy Act, including data processing agreements and standard contractual clauses with third parties.

5.5 Anonymised Data: We may share aggregated and anonymised data that cannot be used to identify individuals for research or analytical purposes.

6. Data Security

6.1 Security Measures: RED FLAGG™ uses industry-standard measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular security audits.

6.2 Limited Access: Access to personal information is restricted to authorised employees, contractors, and agents on a need-to-know basis.

6.3 Data Quality: We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date.

6.4 Data Breach Response: In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

7. Data Retention and Deletion

7.1 Retention Policy: We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and as required by law.

7.2 Deletion Requests: You can request deletion of your personal information by contacting us at legal@redflagg.com.au. Once verified, we will take reasonable steps to delete the information, subject to legal and operational obligations.

8. Access and Correction of Personal Information

8.1 Access Requests: You have the right to request access to the personal information we hold about you. To request access, please contact us at legal@redflagg.com.au.

8.2 Correction of Information: If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you may request correction. We will make necessary amendments, subject to verification and legal requirements.

9. Cookies and Tracking Technologies

9.1 Use of Cookies: RED FLAGG™ uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies may collect information such as IP address, browser type, and device identifiers.

9.2 Opt-Out Options: Most browsers allow you to refuse or delete cookies. Disabling cookies may affect the functionality of our website.

10. Children’s Privacy

10.1 No Collection of Children’s Data: RED FLAGG™ does not knowingly collect or process personal information from children under 16. If we become aware of such data, we will take steps to delete it promptly.

11. User Rights

11.1 Right to Access and Correction: You have the right to access and correct your personal information held by RED FLAGG™.

11.2 Right to Anonymity: Where practical and lawful, you have the right to interact with us anonymously or using a pseudonym.

11.3 Right to Complain: If you have any concerns or complaints about how we handle your personal information, please contact us at legal@redflagg.com.au. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

12. Changes to this Privacy Policy

12.1 Policy Updates: RED FLAGG™ may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or industry practices. We will notify you of any significant changes by posting the updated policy on our website with an effective date.

12.2 Review of Changes: We encourage users to periodically review this Privacy Policy to stay informed about how we protect personal information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: legal@redflagg.com.au

Office of the Australian Information Commissioner (OAIC): For additional information or to make a complaint, please contact the OAIC at https://www.oaic.gov.au/.

This Privacy Policy reflects Australian privacy standards, meeting the requirements of the Privacy Act 1988 and Australian Privacy Principles (APPs) with clear compliance clauses and user rights.